I quoth the Beatles as my subject line for this post because I wanted to stress how important it is to create relationships with the people who work at the establishments you frequent.
Case in point, I was having some trouble with accessing my library account earlier this week when I wanted to renew a few books I had out. For whatever reason, the online service was shutting me out of the system and claiming my account was already in use by the system. I couldn't renew, I started accumulating fines. This went on for a couple of days and I finally got a chance to go in to my local library and talk to the folks that I deal with there on a regular basis. I explained my situation, they trusted me implicitly (as they should), and they not only erased any fines that accumulated during the problem period, but also anything else that was lingering on the account.
It helps that we're also well known for paying off any fines that gather up, and we generally have no problem doing so because we basically look at it as a donation to the library since those funds do help them continue to function in the capacity they do. So, that, combined with a healthy bit of face recognition and a good reputation, pretty much went a good ways to making my day today. It was a nice way to cap off a rather strange day at work (something I won't expand on).
I guess the moral of the story (possibly a first for a Meanwhile... post) is to not be a jerk, be friendly and courteous, and what goes around will come around.
Or, as another famous rock group is known for saying, be excellent to each other.
Cheers!
mike
No comments:
Post a Comment